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South Australian Country Fire Service Custom Challenge Coins

Posted by Adrian Alexander | Thursday November 1st, 2018 | Topic: Customers

Signature Coins Reaches Across the Globe Delivering Challenge Coins to a Volunteer Fire Service

As a small Orlando-based company, Signature Coins has worked long and hard to become a global entity. While our services are often utilized by U.S. companies, law enforcement agencies and fire departments, international  orders are becoming more and more common. Receiving orders from across the pond and our neighbors to the north and in South America proves to us that we’re doing something right. When an order comes in from clear on the other side of the world, however, it’s impossible not to be a bit excited. When Bobby “Gunny” Baumgartner contacted us asking for a challenge coin for the members of South Australian Country Fire Service, we jumped at the opportunity to send our top tier challenge coins down under. 

South Australia is the state in the southern-central portion of the country. It spreads out over an area of 402,903 sq mi and features a population of over 1.7 million people. It’s a large area and a large population for any fire department to take care of, and yet making matters even more complicated for CFS is the fact that more than 75% of the state’s population is concentrated in the capital city Adelaide, leaving so much of the state sparsely inhabited.  

While it might sound like that makes the job of the volunteers of CFS easier, these brave firefighters know differently. Australia’s prime bushfire conditions mean every aspect of the state is in danger at any moment. And with so much of the area being uninhabited, these fires can spark anywhere and be out of control in no time, threatening citizens and property in the capital or other population centers. 

It’s only through hard work, dedication and the vigilance of citizens that the CFS can continue to be successful in their goals. In honor of this dedication and hard work, Baumgartner decided to have challenge coins minted. He turned to Signature Coins because of our ability to prove we understood his needs and the unique responsibilities of the firefighters on his service. 
CFS-South-australian-volunteer-firefighters-challenge-coin-design “Signature Coins fully understood our business needs and did an outstanding job working with us to get the designs exactly as we asked!” Baumgartner said when asked about the experience of partnering with us. 

Communication is Key

One of the reasons Signature Coins has been able to increase our reach to the other side of the world is because we build relationships with our customers and they continue coming back and recommending our services to others. 
 

“We will be using Signature Coins in the very near future and have also recommended Signature Coins to other Australian government organisations, including the Australian Returned Service League!”
 

One of the keys to such a positive experience is clear and open communication. Our sales team operate on a baseline of communicating every change, every step in the order and production process with the customer. Under no circumstances will our customers ever feel left out or forgotten. Whether they’re around the corner or on the opposite side of the world, as Baumgartner was quick to point out: “Signature Coins kept in contact with us on a daily basis and even called us on the phones to make sure we both understood what changes we wanted and even suggested better ideas from the design team.”

With this communication comes a level of transparency. No hidden fees or surprise charges ever spring up with us. Ensuring the customer feels valued is the key to Signature Coins’ expanding global business. 

CFS-South-australian-volunteer-firefighters-challenge-coin

Distance Should Never Be A Factor

The Internet has of course connected the world. But in order to become a global entity, it’s not enough to simply have a website. It also requires a readiness and willingness to deliver on your promises when engaged by a customer who isn’t close by to hold you accountable. 

The Signature Coins guarantee of top notch quality, excellent customer service and an industry leading turnaround time is equally available to any customer who partners with us no matter where in the world they’re located. When you reach out to Signature Coins, you know exactly what you’re getting. 

When you do decide to turn to us for your challenge coin needs, keep Bobby Baumgartner’s advice in mind for creating the easiest transaction possible: 

“My advice for working with Signature Coins would be not to hesitate to contact them early enough for them to meet your request ... on most every request we made, the new proofs and changes were made that day.”

No matter where you’re located, feel free to view Signature Coins as your local challenge coin supplier. Give us a call today to get your order started!

Adrian Alexander Blog Author

Adrian Alexander

Adrian Alexander is a Central Florida native and has been working in Marketing and Content Creation since he graduated from Rollins College. His two great loves are writing and the beach, and he can’t imagine living anywhere that’s more than an hour away from the ocean. When he’s not writing blogs for Signature Promotional Group, he can be found playing video games, floating in a pool, reading or writing a new novel. If you think your Signature order deserves to be featured in a blog, give us a call or contact us explaining why at https://signaturecoins.com/contact